Refund & Cancellation Policy

1:1 Consultations & Private Appointments

Appointments and private sessions reserve dedicated professional time specifically for each client.

Clients who need to reschedule must provide at least 24 hours' notice before the scheduled appointment.

With at least 24 hours' notice, one complimentary reschedule may be permitted, subject to availability.

Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment, as well as failure to attend a scheduled appointment without notice, may result in the session being considered used and non-refundable.

Clients who arrive late may use the remaining portion of their scheduled appointment; however, the appointment will generally end at its originally scheduled time.

Roxiera Group understands that genuine emergencies may occur and may make reasonable exceptions at its discretion.

If Roxiera Group must cancel an appointment, the client will be offered a replacement appointment.

If Roxiera Group is unable to provide the purchased appointment, an appropriate refund for the undelivered appointment will be provided.

TikTok Shop Seller Blueprint

A client may request cancellation and a refund at least 48 hours before the agreed program start date.

Once the program begins or the first mentorship/service delivery occurs, program fees are generally non-refundable, except where required by applicable law or otherwise agreed in writing.

The program provides mentorship during the agreed six-week period.

Participant-caused missed sessions, lack of participation, or delays do not automatically extend the six-week program.

Reasonable rescheduling may be permitted with appropriate advance notice and subject to availability.

No particular sales, revenue, product, advertising, marketplace, or business result is guaranteed.

Amazon FBA Accelerator

A client may request cancellation and a refund at least 72 hours before the official program start date.

Because the Amazon FBA Accelerator involves intensive private preparation, strategy, research, mentorship, and hands-on support, program fees become generally non-refundable once substantive program delivery begins.

Substantive program delivery may include onboarding, strategy, product research, account/store work, training, planning, or other agreed program activities.

Participant-caused delays, missed sessions, failure to complete assigned tasks, failure to provide required information, or other participant-caused delays do not automatically extend the program period or create a right to a refund.

Roxiera Group may approve a reasonable extension at its discretion when circumstances warrant.

No refund is provided merely because a product, advertisement, marketplace account, supplier, business, or other commercial activity does not achieve the client's expected result.

Roxiera Group does not guarantee sales, revenue, profitability, marketplace approval, advertising performance, or any other particular business outcome.

Custom Website, AI, Automation & Digital Projects

Custom projects may also be governed by a separate proposal, statement of work, or service agreement.

Once work begins, fees attributable to work already performed, professional time already committed or delivered, resources already committed, and deliverables already provided are generally non-refundable.

If a client cancels a project after work has begun, the client remains responsible for amounts due for work performed and approved expenses incurred through the cancellation date.

Completed and delivered work is generally non-refundable.

Client delays in providing content, credentials, approvals, decisions, feedback, or other required materials do not automatically create a right to a refund.

Third-Party Expenses

Third-party expenses already incurred or paid on a client's behalf are generally non-refundable through Roxiera Group.

These may include:

• Domains
• Hosting
• Software
• APIs
• Advertising
• Inventory
• Suppliers
• Samples
• Shipping
• Marketplace fees
• Licenses
• Subscriptions
• Other external costs

Refund eligibility for third-party purchases may be governed by the applicable third-party provider's own policies.

Digital & Proprietary Materials

Training materials, templates, guides, frameworks, recordings, digital resources, or other proprietary materials that have already been accessed, downloaded, or delivered are generally non-refundable except where required by applicable law.

Recurring Services, Subscriptions & Memberships

Clients may cancel an ongoing recurring service, subscription, or membership according to the cancellation method disclosed when they enroll.

Cancellation prevents future renewals.

Unless otherwise stated or required by applicable law, cancellation does not ordinarily result in a refund for a billing period that has already begun.

The client may continue receiving the applicable service or benefits through the end of the already-paid period unless otherwise agreed.

Cancellation does not erase amounts already properly due or charged for services previously provided.

If Roxiera Group Cannot Deliver

If Roxiera Group is unable to deliver a purchased service, program, appointment, or remaining portion of an engagement, Roxiera Group may provide an appropriate replacement, rescheduling, service credit, or refund for the undelivered portion depending on the circumstances, applicable agreement, and applicable law.

Service-Specific Agreements

Some engagements may contain additional or different cancellation or refund terms in a signed service agreement, program agreement, proposal, or statement of work.

Where applicable, the specific written agreement will govern the engagement to the extent permitted by law.

Legal Rights

Nothing in this Refund & Cancellation Policy is intended to waive or limit any right or remedy that cannot legally be waived under applicable law.

Contact

Questions regarding cancellations, rescheduling, or refunds may be sent to support@roxieragroup.com.